RETURN AND EXCHANGE POLICY

Last Updated: 3/3/26

Thank you for shopping with UNASHMD. We stand behind the quality of our products and want you to love your purchase. Please review the following policy carefully before initiating a return or exchange.

1. RETURN ELIGIBILITY

We accept returns for store credit only within 14 days of confirmed delivery.

To be eligible for a return, items must:

  • Be unworn

  • Be unwashed

  • Be free of stains, odors, or damage

  • Have original tags attached (if applicable)

  • Be in original packaging

UNASHMD reserves the right to refuse returns that do not meet these conditions.

2. STORE CREDIT POLICY

All approved returns will be issued as store credit only.

  • No refunds will be issued to original payment methods.

  • Store credit will be issued in the form of a digital gift card.

  • Store credit does not expire.

  • Store credit cannot be redeemed for cash.

Shipping charges are non-refundable.

3. EXCHANGES

We offer size exchanges for the same item, subject to inventory availability.

If your requested size is unavailable, store credit will be issued instead.

Customers are responsible for return shipping costs for exchanges unless the item was received damaged or incorrect.

4. NON-RETURNABLE ITEMS

The following items are considered final sale and are not eligible for return or exchange:

  • Sale or discounted items

  • Limited edition or exclusive drops marked “Final Sale”

  • Gift cards

  • Worn or washed merchandise

  • Items returned after 14 days of delivery

5. INCORRECT ITEMS

If you receive an incorrect item, please contact us within 5 days of delivery at:

shopunashmd@gmail.com

Include:

  • Order number

  • Clear photos of the issue

  • Description of the problem

We will review and provide a resolution, which may include a replacement or store credit.

6. RETURN PROCESS

To initiate a return:

  1. Email shopunashmd@gmail.com with your order number and reason for return.

  2. Once approved, you will receive return instructions.

  3. Ship the item back within 7 days of approval.

Customers are responsible for return shipping costs unless otherwise stated.

UNASHMD is not responsible for lost or stolen return packages. We recommend using a trackable shipping service.

7. REFUSED OR UNAUTHORIZED RETURNS

Any return sent without prior approval may be refused and returned to sender at the customer’s expense.

8. POLICY UPDATES

UNASHMD reserves the right to modify this policy at any time. Updates will be reflected on this page with a revised “Last Updated” date.